If you’re seeing the "Cannot be bought" error when trying to purchase a token, it means the token or collection is frozen. This restriction prevents the token from being bought, transferred, or modified in any way.

When hovering over the error message, you’ll see the explanation:

"This item cannot be bought because it's frozen."

Why Is the Token Frozen?

The frozen state is a deliberate configuration set by the collection owner. It’s used to restrict trading and interactions with the token or collection for reasons such as:

• Ensuring Non-Transferable Assets: For tokens designed to be non-transferable (e.g., soulbound tokens), freezing ensures they cannot be traded or moved.
• Reward Distribution Periods: Pausing transfers temporarily to ensure accurate reward distribution to token holders.
• Locking Assets Temporarily for Updates or Maintenance: Freezing tokens to facilitate updates, migrations, or other maintenance activities.

The frozen state ensures that no transactions can occur until the collection owner removes the restriction.

Can This Be Resolved?

The ability to unfreeze the token lies entirely with the collection owner. If the collection owner decides to unfreeze the token, the restriction will be lifted, and you will be able to buy the asset. Until then, the frozen state will remain in place.

What Should I Do?

If you’d like more information or wish to see the frozen state lifted, consider the following steps:

1. Contact the Collection Owner: Reach out to the collection owner directly through their official channels.
2. Monitor Announcements: Creators may provide updates or timelines for when a token will be unfrozen.

Additional Notes

• The frozen state is not an error or a bug; it’s a feature configured by the collection owner.
• This restriction ensures the token operates as intended within its design framework.

For further assistance or questions about token restrictions, feel free to contact our support team.