The log snapshot feature helps the Enjin Support Team identify and resolve issues with the Enjin Wallet app.

When contacting support, you may be asked to provide a log snapshot code. This code contains diagnostic information about any error messages or issues you’ve encountered while using the app.

Submitting a Log Snapshot

1. Open the Enjin Wallet app.

2. Go to Wallet → ⚙️ Settings → Submit a Log Snapshot.

3. If asked by the support team to include additional data, toggle the option before submitting (as shown in the screenshot below).

   

4. Once submitted, you will be shown a unique reference code.

   

Share the reference code with the support agent handling your case. This code allows the team to review your log snapshot and assist you more efficiently.