The log snapshot feature helps the Enjin Support Team identify and resolve issues with the Enjin Wallet app.

When contacting support, you may be asked to provide a log snapshot code. This code contains diagnostic information about any error messages or issues you’ve encountered while using the app.

Submitting a Log Snapshot

Before generating a log snapshot, reproduce the issue first and keep the Enjin Wallet app open. Avoid closing, exiting, or restarting the app before submitting the snapshot, as doing so may clear the relevant error logs.

1. Open the Enjin Wallet app.

2. Go to Wallet → ⚙️ Settings → Submit a Log Snapshot.

3. If asked by the support team to include additional data, toggle the option before submitting (as shown in the screenshot below).

   

4. Once submitted, you will be shown a unique reference code.

   

The reference code allows Enjin Support to review the log snapshot and investigate the issue more effectively.